Ops Knowledge Garden
You got promoted because you were good in the field. Nobody told you the job was about to change completely.
This is the playbook they didn’t give you.
I spent ten years in EMS — EMT, FTO, and Operations Supervisor at Royal Ambulance in Santa Clara County. We cut ambulance accidents by 30% in Year 1. I trained 30+ providers and FTOs. Everything I learned that actually moved numbers is here, free, organized the way it was useful in the field.
Read it all. Use it. If you want it as a PDF you can keep and share with your crew, the EMS Supervisor Field Guide is on Gumroad — free with your email.
Start Here
If you just got promoted into a supervisory role and you’re not sure what you’re doing yet — First 90 Days is the place to start.
If you’re an FTO trying to figure out how to actually train someone — Training FTOs is yours.
If you want to understand the philosophy behind everything else here — Leadership Philosophy.
The Garden
- First 90 Days as an EMS Supervisor — what to focus on, what to ignore
- The Debrief — the most underused tool in EMS leadership
- Training FTOs — how to teach people to teach
- Fleet Safety — how we reduced ambulance accidents by 30% in Year 1
- Operational Metrics — what to track and what it actually means
- Hard Conversations — the stuff nobody teaches you
- Leadership Philosophy — empower, don’t answer
Field Tools
Seven printable tools built around the frameworks in this garden — investigation forms, coaching scorecards, interview guides, a supervisor self-eval. All included in the ebook, or browse them at Field Tools.
About
I’m Christopher Harper — EMS operations consultant and founder of ChatIR, an AI-powered incident investigation platform that puts this methodology to work at scale.
This site is the thinking. ChatIR is the tool. If any of this is useful — or if you disagree with something — I’d like to hear about it.
Built with Quartz. Source on GitHub.